JR
- Flag inappropriate
- Show review history
Used to be great. This used to be a fantastic energy app. Now it's just a muddled mess proritising pushing additional products. Update based on the reply from OVO. There's no outside adverts or pop ups. It's all OVO's additional products, boiler cover, solar panels etc, anything that requires me to give ovo more money. I just want to see my energy usage and how much it cost me in a simple, easy to navigate manner without having OVO's additional products rammed down my throat.
6 people found this review helpful
Hi there JR, I'm very sorry for any ongoing problems you're having with the app regarding any adverts or pop-ups preventing you from using it. Please try updating your app to the latest version. If the issue continues, please log in via our website to manage your account: https://my.ovoenergy.com/login >Jasper
Noodle
- Flag inappropriate
- Show review history
I've had it. I'm going to cancel my account with OVO ASAP. I don't care about the redesign - do not use it as a pretext to force me to sign up for your spam emails. Also, stop adjusting my direct debit. Painfully bad supplier with a bad app. Even if OVO are cheapest, I will not be staying with them after this.
Hi there. I'm sorry to hear of the issues with our app you're experiencing. So this can be investigated further and resolved, please reach out to us here: https://www.ovoenergy.com/help ^Luke
Malcolm Pascoe
- Flag inappropriate
- Show review history
Can't access anymore, similar to another user the app stays on a page about using my data responsibly. Can't scroll down beyond this. Yes I can log in via the Web but it was nice to have the app. Recently upgraded to a Samsung S23FE was fine on my A51. EDIT: Reducing the font size made a big difference thank you
Hi there, I'm very sorry that you've been unable to access the app. We’re working hard to resolve this known issue and hope to release a fix as soon as possible. Meanwhile, reducing the font size in your settings should allow you to access the app. If not, you can also access your account via the website: https://my.ovoenergy.com/login ^Jasper